Train every customer on your machine without sending a trainer.

We turn the CAD you already have into training your customers, operators and service engineers can follow anywhere, from first start-up to routine servicing.

Compact Syngas plant in VR with an information hotspot open
Compact Syngas Solutions, in VR
/Why equipment makers use it

What it changes for you and your customers.

01

Fewer site visits

Customers learn to run and look after the machine without one of your engineers travelling to every site.

02

Built from your CAD

The models you already have become the training. No new drawings, and no machine taken out of service to film.

03

Fewer first-time mistakes

Operators practise start-up, shutdown and routine servicing before they touch the real machine.

04

A sales tool as well

The same model lets prospects walk round a machine that is too big to ship, too far away or not built yet.

/What we build

The right format for each audience.

Your customers, operators and service engineers need different things. One 3D model of your machine can serve all three.

VR training simulation of a CNC machine
Full immersion

VR walkthroughs and training

Your machine at full scale, with hotspots on every component and procedures your customers practise step by step.

Cognetic AR demo: parts on a virtual workbench with a pick up and place instruction
In the real workspace

AR guided work

Instructions placed over the real task. Cognetic, our own demo, walks a trainee through a mechanical assembly one part at a time.

No headset

3D work instructions

Servicing and maintenance steps in interactive 3D on a tablet, laptop or browser, for engineers on site.

/Two ways in

Start with one machine, then add to it.

Prove it first

A pilot on one machine

We model one machine and one procedure from your CAD, checked with your engineers, and your own team tries it before anyone else does.

  • A working pilot in 8 to 12 weeks
  • Fixed price, from £8,000 to £20,000
  • Becomes the base of anything you build next
See pricing
Then grow it

Your whole product range

New machines, new procedures and new languages added to the same build, so every customer gets the same training wherever they are.

  • Each new machine reuses the work already done
  • Operator, maintenance and service versions from one model
  • Delivered in headset, on a tablet or in a browser
How it is built and supported

Your CAD stays yours. We only use it to build your training, and we can work under an NDA from the first call.

/Delivered

Built from a manufacturer's own 3D models.

Gasification plant

Compact Syngas Solutions / Digital twin

A walk-round plant at true 1:1 scale, built from the manufacturer's existing 3D models, with component hotspots and multi-user sessions so their team and customers can stand inside it together.

MicroHub app

Compact Syngas Solutions / AR and 3D

A life-size 3D and AR model of the MicroHub for their customers and project teams. People open hotspots for technical detail and place the unit on their own site from a phone or tablet.

Which machine do your customers need to get right first time?

We are a remote studio in North Wales and bring headsets to your site. If VR isn't the right tool for the task, we will say so.